Your satisfaction is important to us! Every piece is handmade with care, and we want you and your pup to love what you get. If anything's not quite right, please reach out within 7 business days of receiving your order — we're happy to help.
Standard Designs
Because our bandanas and accessories are handmade to order, we offer exchanges on standard, non-personalized designs if something isn't quite right. Items should be unused, unworn, and in their original condition. You'll just need to cover the cost of shipping it back to us.
Personalized Items
For anything personalized, such as a bandana with your pet's name, or another custom touch made just for them, we're not able to offer a return or exchange. Of course, if anything about it is wrong or damaged, please let us know as soon as you spot it. We'll cover the return shipping and take care of a replacement or refund.
Refunds
For damaged, defective, or incorrect items, we're happy to issue a refund to your original payment method within 10 business days of approving it. Your bank or card issuer may take a little extra time to post it on their end.
We're Here to Help
Questions about a return or exchange? Just reach out at info@cliveandbacon.com.
