Welcome to our FAQ section! At Clive and Bacon, we believe in the quality of our items and we work hard to ensure you receive the best product in a timely fashion. All of our accessories are handmade and hand printed here in Sacramento, California. This means all of our products are unique and may have slight differences in the placement of patterns and designs.
How long will my order take to arrive?
Each bandana is made to order so it takes approximately two weeks for us to create your special piece. We cut, sew, and print every item to order.
When will my item(s) ship?
We prep orders for shipment as soon as they are complete and we work hard to process and ship your orders in a timely fashion. Once your order is complete, you will receive an email confirmation with a tracking number. Typical shipping time is 2-4 days depending on the option you choose. Our default shipping method is USPS First Class. If you need your item sooner or if you have a question about processing time, please don’t hesitate to contact us!
International delivery times vary depending on the country. We have USPS First Class and USPS Priority Mail options to choose from.
Where do you ship?
We currently ship to the US, Canada, Australia, Sweden and UK. We ship all packages via USPS First-Class but do offer a Priority Mail option. If you don't see your area listed, send us a note and we'll be glad to help!
Important (For International & Canadian Orders): We cannot guarantee that you will not be charged any customs taxes or duties. Any customs or import duties are charges once the parcel reaches its destination country. These charges must be paid by the recipient of the package. We are not responsible for lost/stolen packages or customs delays.
How are your bandana’s sized?
To ensure proper sizing, please measure the neck circumference of your pup and remember to include an extra inch for comfort. The sizing area below is for our tie bandanas.
If in doubt, always size up! If you need a different size than what we have available, please contact us and let us know.
What is your return policy?
Your satisfaction is important to us. If you are unsatisfied with your item, please contact us within 5 business days to exchange or return your item. We accept returns of unused and unworn bandanas. Because our custom name bandanas are made to order, they are not returnable; however, we want you to love your bandana so if you experience any issues, please don't hesitate to contact us at firstname.lastname@example.org. Buyer is responsible for return shipping.
How do I clean the bandana?
Our bandanas are made with 100% cotton. Lightly hand wash in cold water with like colors and with color safe detergent, lay flat to dry. Our designs and names are hand printed with water based inks or applied with vinyl, then heat set for a permanent bond. Some inks may be more delicate than others and general wear and light fading may occur. Ironing is perfectly fine, but please iron on reverse to protect the design.
Your privacy is important to us! We never share your personal information without your consent.